Shipping policy

Last updated: September 29, 2025

peto piaplanet operates this store and website to provide you with a curated shopping experience (the “Services”). This Shipping Policy explains how we process, ship, and deliver your orders when you purchase products using the Services. Please read this policy carefully before placing an order. By completing a purchase, you acknowledge and agree to the terms outlined below.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a shipping confirmation email once your order has been dispatched.

  • If we experience high order volumes or supply chain delays, order processing may take longer. We will notify you of any significant delays by email.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times vary depending on your location and chosen shipping method.

  • Standard shipping generally takes 5–10 business days within your country. International orders may take longer, depending on customs and carrier processing.

Carriers Used

We ship orders using reliable third-party carriers (such as UPS, FedEx, DHL, or local postal services) to ensure safe and timely delivery. The specific carrier will be displayed in your order confirmation or shipping email when available.

International Shipping

  • We currently ship to most international destinations supported by our carriers.

  • International delivery times vary based on destination and customs clearance.

  • Customers are responsible for any customs duties, import taxes, or additional fees that may apply once the order reaches the destination country.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (if available). Tracking availability may depend on the shipping method selected.

Delivery Issues and Delays

  • We are not responsible for delays caused by carriers, customs, or factors beyond our control (e.g., weather, strikes, pandemics).

  • If your package is delayed, please first check tracking details. If no update is available, contact us at info@trubasket.shop for assistance.

Incorrect or Undeliverable Addresses

  • Customers are responsible for providing accurate and complete shipping information.

  • If an order is returned due to an incorrect or undeliverable address, we may contact you to arrange reshipment. Additional shipping charges may apply.

Lost, Stolen, or Damaged Packages

  • Once an order is handed over to the carrier, risk of loss transfers to the customer.

  • If your order is lost or stolen after confirmed delivery, please file a claim with the carrier directly. We will provide reasonable support in filing claims.

  • If your package arrives damaged, please contact us within 7 days of delivery at info@trubasket.shop with photos of the damage so we can assist.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or carrier arrangements. Updates will be posted on this page with a revised “Last updated” date.